Terms & Conditions
1 — Company Information
Cawoolyang is the wholesale division operated by Cawool Studio (hereinafter referred to as “the Company”), a China-based knitwear development and manufacturing business specializing in wool and cashmere garments for B2B clients.
These Terms & Conditions apply to all offers, quotations, orders, and agreements entered into through the Company’s official website, email communication, or other written channels.
2 — Applicability
Unless otherwise agreed in writing, these Terms & Conditions shall govern all transactions between the Company and its clients.
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
By placing an order, the client confirms acceptance of these Terms & Conditions.
3 — Business Customers Only
The Company operates strictly on a business-to-business (B2B) basis and does not sell to individual consumers.
Clients represent and warrant that purchases are made for commercial resale or business purposes only.
4 — Product Information & Intellectual Property
All images, descriptions, specifications, and technical information presented on the website or marketing materials are intended to provide an accurate representation of the products.
Due to the natural properties of fibers and the characteristics of hand or semi-hand craftsmanship, slight variations in color, texture, measurement, or detailing may occur and shall not be considered defects.
The Company shall not be liable for obvious typographical, pricing, or description errors.
All content, designs, samples, patterns, logos, images, and materials are the intellectual property of the Company or its respective clients and may not be copied, reproduced, manufactured, or distributed without prior written consent.
Unauthorized reproduction or third-party production of protected designs is strictly prohibited and may result in legal action.
5 — Orders & Confirmation
Orders must be placed through official communication channels.
An order becomes legally binding once:
- the client confirms the order in writing, or
- payment has been received,
whichever occurs first.
The Company reserves the right to refuse orders where reasonable grounds exist, including but not limited to suspected misuse of products or misrepresentation of business identity.
6 — Pricing & Payment Terms
Unless otherwise agreed in writing, full prepayment (100%) is required prior to production.
Payment must be completed within seven (7) calendar days from the invoice date.
All prices are exclusive of VAT, customs duties, import taxes, or other governmental charges, which shall be borne by the client.
Accepted payment methods include bank transfer or other mutually agreed methods.
Late payments may result in suspension of production and may incur interest on overdue amounts at a reasonable commercial rate until full settlement.
The Company reserves the right to recover reasonable collection or legal costs arising from overdue payments.
7 — Production, Delivery & Risk
Production shall commence only after full payment has been confirmed.
Estimated production and delivery timelines are provided in good faith but are not legally binding.
Ownership of the goods shall transfer to the client only after full payment has been received.
Risk of loss or damage transfers to the client upon handover of the goods to the shipping carrier, unless otherwise agreed in writing.
Unless shipping insurance is explicitly requested and confirmed, goods are shipped at the client’s risk.
The Company is not responsible for delays caused by shipping carriers, customs authorities, or other external factors beyond its control.
Any additional costs resulting from incorrect shipping information, refusal of delivery, or failure to clear customs shall be borne by the client.
8 — Cancellation, Changes & Claims
Orders may not be cancelled or modified once production has commenced.
If cancellation is requested before production, the Company reserves the right to retain reasonable costs already incurred.
If part of an order cannot be fulfilled due to material shortages or other unforeseen circumstances, the client will be informed promptly and offered a refund or revised invoice for affected items.
Any claims regarding defects or quality issues must be submitted in writing within seven (7) days of receipt of goods, accompanied by clear photographic evidence.
If a verified manufacturing defect is confirmed, the Company may, at its discretion, provide a refund, replacement, or remake of the affected items.
9 — Limitation of Liability
To the maximum extent permitted by applicable law, the Company shall not be liable for indirect, incidental, special, or consequential damages, including but not limited to loss of profit, loss of business opportunity, or reputational damage.
In all cases, the Company’s total liability shall not exceed the total amount paid by the client for the relevant order.
10 — Force Majeure
The Company shall not be liable for failure or delay in performance resulting from events beyond its reasonable control, including but not limited to natural disasters, pandemics, government actions, labor disputes, supply chain disruptions, transportation interruptions, or other unforeseeable events.
11 — Governing Law & Jurisdiction
These Terms & Conditions shall be governed by and construed in accordance with the laws of the People’s Republic of China.
Any dispute arising out of or in connection with these Terms shall be submitted to the competent People’s Court at the Company’s place of registration.
12 — Amendments
The Company reserves the right to amend these Terms & Conditions at any time. Updated versions will be published on the official website and shall take effect upon publication.
13 — Entire Agreement
These Terms & Conditions constitute the entire agreement between the parties and supersede all prior communications, negotiations, or agreements relating to the subject matter herein.