No, we only offer wholesale and private label services for existing styles.
If you need original designs under NDA protection, please contact our knitwear design studio — Cawool Studio, which provides full creative development support.
Each style, color, and size range must reach 10 pcs to order.
If you want to order 1 pc as sample,become our member and check through our website.
Yes, we provide complete branding and packaging options — including woven labels, hangtags, polybags, and boxes.
Reorder applies only to existing designs.
If a product sells out, we can restock the same style if yarn stock remains.
If the original yarn is no longer available, we’ll suggest a close alternative.
The shipping carrier will handle all customs procedures for you. We ensure that the carrier has all the necessary documentation.
Yes, buyers from the EU and the UK must have an EORI number.
Obtaining an EORI number is usually free, quick, and simple. If the EORI number is missing, customs clearance may be delayed.
Yes, we recommend sharing your VAT number with us if you have one. You can enter it directly in the order form during checkout.
Customs may charge you two types of taxes:
Duty (Import Tax) – The rate depends on the product type and each country’s regulations, typically around 12%.
VAT (or Sales Tax) – This is usually the standard VAT rate applied in your country.
The shipping carrier will collect all applicable taxes and related fees on behalf of customs.
Tax amounts vary by country. We recommend consulting your country’s official customs website for the most accurate information.
We do not accept returns for unwanted items. Please double-check your order before purchasing.
We offer a full refund for products that are defective or incorrect. To qualify, please report the issue via email within 7 days of receiving the order, and provide detailed photos so we can confirm the problem.
Yes, every product is inspected twice:
1.First, by our factory quality control team to the highest standards before leaving the factory.
2.Again, by our packing team before shipment. Thanks to this process, we rarely miss obvious defects or send the wrong product (design, color, size, etc.), and quality complaints are very uncommon.